Advancing return on investment analysis for government information technology

The Center for Technology in Government (CTG) in collaboration with SAP, the business software solutions provider to public sector organizations, conducted a research project focusing on improving government’s ability to assess public returns on IT investments. The work conducted for this project and presented in this poster will be of particular interest to dg.o attendees since the project was based in part on five government case studies involving e-government initiatives in North America, Austria, and Israel. The public value framework developed in the project offers a useful resource to both academics and practitioners interested in better understanding, assessing, and communicating both tangible and intangible costs and benefits of government IT investments.